You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

UselessDolphin's avatar
UselessDolphin
New member | Level 1
17 days ago

My files on my laptop show up as unreadable

Basically, I could see my file. But every time I clicked my file. For example, if I click the pdf file, it shows up unreadable. Chrome said The webpage at file:///C:/Users/XXXX/Dropbox/CS1/HW4/hw...
desktop
View
Windows
Mark's avatar
Mark
Icon for Super User II rankSuper User II
17 days ago

Is Dropbox running on your machine? If the files are set to online only they need to have Dropbox running and connected to the internet to download when you try and access them. 

Have a look near the clock to see if you can find the icon. If it is mouse over it and see what it says. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!