You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

celittle's avatar
celittle
Helpful | Level 6
6 months ago

My iPad will not allow any offline files, getting a yellow triangle instead

First I don't know if I selected the correct category. I have a Dropbox account that I use to sync documents between 2 IPads. On 1 of the IPads it wont let me use the offline function. Every time I...
Download
Error Messages
iOS
Mobile
  • celittle's avatar
    celittle
    6 months ago

    Jay,

    I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

    Thanks Craig

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi celittle, thanks for bringing this to our attention.

 

Are the devices connected to the same WiFi network? Are you able to use cellular data instead?

 

This will help me to assist further!

  • celittle's avatar
    celittle
    Helpful | Level 6
    6 months ago

    Yes same Wifi, they do not have celluar capabilites

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      How large are the files you're trying to offline?

       

      Have you tried clearing the cache on the iPad, uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • celittle's avatar
        celittle
        Helpful | Level 6
        6 months ago

        Files are small, all PDFs. both IPads are identical.

        I deleted the app and reinstalled no help. What cache are you refering to?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!