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milco's avatar
milco
New member | Level 2
6 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there (milco), sorry to hear about that; rest assured that I’m here to help you on that as much as possible. 
 
As an initial point of reference, can you please clarify whether you’ve synced your movie to your desktop :arrows_counterclockwise:/:white_check_mark: or you’ve downloaded it directly from our website? Could you also let me know of the file extension? I’m wondering if you can’t load the sound on your video locally because it can’t be loaded on the application you’re using to open it on your device. Have you tried with opening the file in question using a different application perchance? 
 
Just so as to determine the best next steps for you, I’d appreciate it if you could include a step-by-step description, as well as a screenshot of any error messages you’re getting when you’re facing this issue (omitting personal info), so as to better determine what's happening. 
 
Once I have these details, I’ll try to address your initial inquiry in a bit more depth & thanks in advance for taking a bit of your time to explain matters!
  • madonnaswanson's avatar
    madonnaswanson
    New member | Level 2
    6 years ago

    I have the same issue - downloading files from dropbox (I am on Surface using Chrome) and when I download it plays WITHOUT audio.  I can stream it fine.

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there (madonnaswanson), are you facing this issue with a specific file/filetype? Are you getting any error messages when you’re trying to open your file locally by any chance? 
       
      Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. Thanks! 
      • Joey Camilleri's avatar
        Joey Camilleri
        Helpful | Level 5
        5 years ago

        Hello

        I'm also having the same issue with an MP4 from. When I view the file either from the dropbox folder on my laptop or after I download the file from dropbox, the video will play with no sound.  However, I can hear the audio when viewing the file in a browser.

        Any support on this will be great. 

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