You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

leboyd's avatar
leboyd
Helpful | Level 5
6 years ago

New MacBook Pro - can't locate Dropbox files in Finder

Got a new Macbook Pro.  Downloaded the Dropbox app - when I go into Finder and click on Dropbox - there are no files there.  When I go to the web or my iMac - files are there.  Any thoughts on how to...
Desktop
Download
Restore
  • leboyd's avatar
    leboyd
    6 years ago

    I'm back with good news!  I did another un-install of Dropbox but this time I followed the instructions from this website:  Uninstall Dropbox from Mac

    Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough.  These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall.  Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook.  I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.  

    First, thanks Walter for all your help and second, I hope this helps others.  If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there leboyd  - welcome to our forums!

Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes?

Thanks!

leboyd's avatar
leboyd
Helpful | Level 5
6 years ago

The Dropbox app is showing Up to date with green checkmark

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the swift response leboyd  - much appreciated!

    The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder.

    To resolve this issue, please try relaunching Finder by using the following steps:

    1. Save any files that you have open and close any applications
    2. Click on the Apple icon in the top left of your screen
    3. Click on "force quit"
    4. Relaunch the Finder.

    You should now be able to navigate to this folder and see that the folder has been refreshed to its current state.

    If the issue persists, please send a screenshot of what you are seeing in the window with the issue.

    • leboyd's avatar
      leboyd
      Helpful | Level 5
      6 years ago

      So per your advice I did a Force Quit on Finder which really just relauches Finder.  Here is what Finder is showing:  

      • leboyd's avatar
        leboyd
        Helpful | Level 5
        6 years ago

        This screen shot is from my iMac - which as you can clearly see shows my Dropbox folders.  This is what I would expect to see on my Macbook Pro.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!