Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

BRJones's avatar
BRJones
Explorer | Level 3
11 months ago

No sound after uploading from DVD

I have several DVD-RW and +R discs from an old Sony camcorder. The +R discs upload fine. The -RW only have audio for a few seconds then it cuts out. I’ve also tried saving the files from the -RW file...
Error Messages
Preview
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi BRJones, thanks for messaging the Community!

 

When you upload them to the site, are you getting this issue when previewing on the site directly?

 

What happens if you re-download the file from the site, do you get the same issue?

 

This will help me to assist further!

BRJones's avatar
BRJones
Explorer | Level 3
11 months ago
Yes, I’m viewing them directly on the site after downloading them. I’ve also tried viewing on my MacBook and iPhone and have the same issue. I get about 30 seconds of audio and then the video continues with no audio. I’ve sent a link of one video to someone and the same thing occurred to them. I’m not sure on redownloading from the site. I’m new to Dropbox so I haven’t done much besides uploading photos and videos. I can look into that a bit later.

Thanks!
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    It is possible that the video has a codec that can't be properly rendered by the browser. If the video works normally after you download it to your computer from the site, then it would mean that the file is working normally. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!