We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dollyonline's avatar
dollyonline
Helpful | Level 6
7 years ago

Why are the videos I upload to my Dropbox account playing sound but no picture?

I have never had this problem before and it is very frustrating. I have a ton of concert videos that I took on my Iphone. They upload to dropbox. From there I copy them to my PC and create folders to save them. I have done this for years. But now when I do it all I get is a music note and sound. The videos are not there. I have not changed anything. Why is this happening??? Please help

Mobile
Preview
sort
Sync
  • dollyonline's avatar
    dollyonline
    6 years ago

    as per advice of a friend I downloaded VLC media player for free and made it my default media player and it now works.... Good luck I hope your childrens videos are safe.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry to hear about this dollyonline. 

    Could you please send me a screenshot of the problem at hand so I can have a visual too? 

    Also, does this persist on all files of this type or some? How are you uploading those files to begin with? Are you using the automatic camera uploads feature or are you importing these files to your computer by plugging your iPhone into your computer?

    If you're trying to open them on a computer and you can't preview the video only, there might be some codecs missing from your media player. 

    Let me know what you find and we'll take it from there. 

    • dollyonline's avatar
      dollyonline
      Helpful | Level 6
      7 years ago

       

      some files work and some do not. I have only used the the same phone so not sure why this is happening.
       
      I use automatic upload… it is on all the time. In this case when I saw there was a problem I deleted the audio only files from my computer and manually uploaded the videos …only to have the same thing happen again.
       
      when that also failed I plugged my phone in to the computer and transferred…. same problem.

       

      I use windows 7 by choice. I have spent all day updating everything possible from Microsoft and it is still of no help.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Sorry to hear that persists dollyonline - could you let me know if you can preview these files normally on our website? Do they play normally?

        Also, have you tried downloading another media player or even a codec pack from the internet to see if this will resolve your concern? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!