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Forum Discussion

g1na's avatar
g1na
Explorer | Level 3
2 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my computer several times.

 

Error Messages
View
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi g1na, thanks for bringing this to our attention.

     

    Are you trying to preview a shared link, or a file in your own Dropbox account?

     

    This will help me to assist further!

    • g1na's avatar
      g1na
      Explorer | Level 3
      2 years ago

      It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

  • ranharris's avatar
    ranharris
    New member | Level 2
    2 years ago

    Has worked fine for 5+ years but this week it quit opening any powerpoint files

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey all! 

       

      Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

  • FedeMartinNav's avatar
    FedeMartinNav
    New member | Level 2
    2 years ago

    It doesn't work for me either, I haven't been able to use it for three days

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