Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

g1na's avatar
g1na
Explorer | Level 3
2 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my computer several times.

 

Error Messages
View
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi g1na, thanks for bringing this to our attention.

     

    Are you trying to preview a shared link, or a file in your own Dropbox account?

     

    This will help me to assist further!

    • g1na's avatar
      g1na
      Explorer | Level 3
      2 years ago

      It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

  • ranharris's avatar
    ranharris
    New member | Level 2
    2 years ago

    Has worked fine for 5+ years but this week it quit opening any powerpoint files

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey all! 

       

      Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

  • FedeMartinNav's avatar
    FedeMartinNav
    New member | Level 2
    2 years ago

    It doesn't work for me either, I haven't been able to use it for three days

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!