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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
3 years ago

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    3 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

AKM1's avatar
AKM1
Explorer | Level 3

 

 

I have an issue with dropbox, all my files CANNOT be opened, its giving ERROR in opening! keeps giving me same message for all the files, all files be word, pdf or excel. I had One Drive which after reading the thread, uninstalled and restarted the computer YET the problem persists.

 

Can Dropbox support HELP! or someone from the community assist how to solve the problem. I have tons of data that cannot be accessed despite all permutations.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi AKM1 

I'm afraid the issue isnt with Dropbox so we cannot help here - the issue is with OneDrive. 

My guess is that the files were marked to online only in OneDrive and so not actually on your local machine. You need to either download from OneDrive's website, or, reinstall and download them that way first. 

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