We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

flandrese 's avatar
flandrese
Explorer | Level 3
2 years ago

PDF files aren't scrolling normally

Hello. I have an issue with scrolling PDF files in the mobile app (iOS). Scrolling doesn’t work smooth, so I have to wait for a document page to upload. I've uploaded the video [Removed as per Commun...
Mobile
Preview
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • flandrese 's avatar
    flandrese
    Explorer | Level 3
    2 years ago

    Jay Hello. I use Basic Plan with only one connected device — iPhone. I've deleted, rebooted and reinstalled the Dropbox app, but the problem is still here.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!