We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cltchrn's avatar
cltchrn
Explorer | Level 4
4 months ago

Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally

When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless.

When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help.

Pinch zooming stalls like scrolling. It will zoom in or out the slightest amount and then stop despite still pinching.

The search function opens, but as soon as I tap in the field to type something to search, it drops the keyboard as if I’ve clicked “go,” so I am completely unable to search anything.

These glitches came up only in the last few days, and the latest update did nothing to fix them.

Dropbox app version 386.2
iPhone 14
iOS 17.5.1

  • Hi cltchrn, thanks for bringing this to our attention.

     

    Is this occurring for all PDF files, or just specific ones on your account?

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi cltchrn, thanks for bringing this to our attention.

     

    Is this occurring for all PDF files, or just specific ones on your account?

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

    • cltchrn's avatar
      cltchrn
      Explorer | Level 4
      Upon further investigation, it appears to only have occurred with files that I have made “available offline.” When I “uncheck” that option, and view the file, scrolling and zooming work normally. When I “make available offline” again after removing it, the problem returns.

      I will try uninstalling and see if that helps.
      • cltchrn's avatar
        cltchrn
        Explorer | Level 4
        After uninstalling and reinstalling, files made “available offline” function normally again. Thanks for the help!
    • cltchrn's avatar
      cltchrn
      Explorer | Level 4
      Now that it’s been a few hours, the problem has returned. It seems to go away as long as I remove the files from “make available offline.”
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hope it’s OK to chime in, cltchrn

         

        Did this issue surface with the latest Dropbox app update perhaps or have you had it for a while now? 

         

        What’s the average size of a file you make offline on the app? 

         

        Did you also clear the Dropbox app’s cache before reinstalling?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!