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Forum Discussion
PDF not displayed in Dropbox Paper if the preview is compressed
Hi Team,
I'm using Dropbox Paper.
I have a few PDF's in paper.
The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs:
"www.dropbox.com refused to connect."
On the console there is also an error:
"Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"."
As I understood, this issue existed on Dropbox (regular web app; not paper) as well. But this has been fixed according to this entry:
https://www.dropboxforum.com/t5/Discuss-Dropbox-Developer-API/dropbox-embedder-getting-quot-ancestor-violates-the-following/td-p/693267
I hereby ask the developers to fix this issue on paper as well in order to be able to view PDF's in paper again.
And before you ask, yes, I have deleted cache, used another browser, disabled extensions, tried on a different computer (Windows / Mac) and also on another network + on incognito windows.
Tested with:
- MacBook Pro (2019 - Sonoma): Safari (latest) / Chrome (latest)
- Windows 11: Chrome (Version 119.0.6045.160 Official Build 64-bit) / Firefox (120.0 64-bit)
Many thanks in advance for your reply!
Hi Team,
I'm using Dropbox Paper.
I have a few PDF's in paper.
The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs:
"www.dropbox.com refused to connect."On the console there is also an error:
"Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"."As I understood, this issue existed on Dropbox (regular web app; not paper) as well. But this has been fixed according to this entry:
https://www.dropboxforum.com/t5/Discuss-Dropbox-Developer-API/dropbox-embedder-getting-quot-ancestor-violates-the-following/td-p/693267I hereby ask the developers to fix this issue on paper as well in order to be able to view PDF's in paper again.
And before you ask, yes, I have deleted cache, used another browser, disabled extensions, tried on a different computer (Windows / Mac) and also on another network + on incognito windows.
Tested with:
- MacBook Pro (2019 - Sonoma): Safari (latest) / Chrome (latest)
- Windows 11: Chrome (Version 119.0.6045.160 Official Build 64-bit) / Firefox (120.0 64-bit)
Many thanks in advance for your reply!
- Walter
Dropbox Staff
Hey there nexon - thanks for bringing this to our attention and sharing the troubleshooting steps you've already attempted.
Can you please clarify if you notice this behavior on a specific Paper doc or if it's affecting all of them?
Also, are you able to preview those PDFs normally on our website?
Let us know more and we'll take it from there.
