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Forum Discussion
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
I'm also up and working, after a few hours in forums and websites trying to see if I was doing something wrong 😞
I can also confirm, it works again!
Hi everyone
I have this same problem right now and I can't get into a solution. I'm doing everything on a web browser in my PC. Basically the issue is that I see lots of pictures in the 'camera uploads' folder, which I cannot see in the "Photos" folder, which is strange as the "Photos" folder is, to my understanding, just a folder where all pictures are viewed in. The other issue I have is that I cannot find a way to batch move several pictures from the 'camera uploads' folder to another folder. It only allows me to move one by one. Can anybody help?
- Nancy
Dropbox Staff
Afonse-DK, regarding the issue with the Photos page, does it appear empty if you open it via a different web browser/your current browser’s incognito window?
As for moving pictures in bulk, you can definitely do this, but you’ll need to select all of them first in your “Camera Uploads” folder (you can do this by hovering over them and clicking on the small square button on the left side of the filename to select the ones you want).
Thanks for a quick response Nancy . I just tried with Edge (I use Chrome always), and it's the same thing. It's not that the Photos folder is empty; I can see all the other sub-folders I have created myself, and which I use to save my pictures with manual copy-paste. My problem is that the Camera uploads folder contains pictures that are automatically backed-up (or copied) from my iPhone, but those pictures are nowhere to be found in the Photos folder, which does not make sense to me. It forces me to move pictures manually from Camera Uploads to Photos, which then makes this functionality pretty useless.
On the other issue of batch moving pictures, I cannot figure it out. I have tried selecting them in batch as you describe, but then there is no Move link anywhere (only Copy, Delete, etc.). Nowhere can I see a Move link, and the only way I can access the Move function is by clicking on the three dots on the top right corner, but although I have selected several pictures it only moves the one where I clicked on the three dots. Again, pretty useless. Any help on this would be highly appreciated.
Thanks!
