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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
3 years ago
Solved

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    3 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

Kevin-54's avatar
Kevin-54
Explorer | Level 4
11 months ago

The issue at hand, is the exact same issue Dropbox support spent more than a month attempting to resolve before coming to the conclusion the problem wasn't specifically related to Dropbox but to another extension, app or program on my laptop and closing the ticket.

 

In the meantime, I had read this thread, assumed it was OneDrive and uninstalled it.  Then I uninstalled Dropbox and reinstalled it - all to no avail.  Is there ANY chance I'll get better support if I open another ticket?  After all, at least 5 people were involved last time.

 

As to your suggestion to create a new OS profile on my laptop - I have absolutely NO idea how to go about doing that, much less how to open Dropbox using the new profile if I could figure out how to do it.

 

.  (The whole reason I removed OneDrive).  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi from me too Kevin-54!

 

One thing that I want to ask is if this behavior of files not opening correctly, happens with all of your files, or just some specific ones? 

 

After following the steps Nancy provided above, you should be able to see Dropbox icons next to your files, instead of the OneDrive ones you're currently seeing. 

 

The reason I'm asking you to do this, is to identify if the files that fail to preview sync are online-only or available offline. 

 

Even if you can't see any icons there, can you try changing the files to available offline, and giving it a go again? 

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