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Forum Discussion
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Megan
Dropbox Staff
Dropbox StaffHey chrisrazzell, let's jump right into this!
Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?
If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks!
Keep us posted.
Yes still no photos on all devices
The below is complete nonsense 😒
I have exactly the same problem. Nothing in photos on all devices and in the web.
(The camera upload and the folders are normal.)
Yeah I tried that too, love how they say everything is operational when it is IMPOSSIBLE that this issue is anywhere but on their end. They really need to report a problem so people don't keep thinking their devices are malfunctioning.
I just got a totally form email from them asking me to do the same old things--clear my cache, log out and log in again, try another browser, try incognito mode, try another device. I've done all that. I'm not disabling all my plugins--THEY'RE NOT THE PROBLEM.
The email also asked me when the issue started although that information is STATED in my original post. I guess bots don't read.
They took NO responsibility for anything happening (or not happening) on their end. OK, maybe that was a weekend response (but in a world where everybody works all the time, I don't think "we don't work weekends" is a reasonable response for PAYING CUSTOMERS).
It's Monday now so let's see if they can fix this thing. We're watching, Dropbox.
