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Forum Discussion
Remove "Log in or sign up" Popup when downloading from a shared link
We recently chose Dropbox as the best-looking and most functional drive-sharing tool for our video production company. However, there's an annoying popup prompting clients to log in or sign up when w...
In the last few months I've started experiencing a significant issue when sharing view-only download links with my clients. When they click the "Download" button, a pop-up box now appears, prompting them to log in or sign up. There is an option at the bottom of the box that says "Or continue with download only," but it is in small text and easily overlooked. As a result, I’ve received multiple emails from clients asking why they need to sign in to download the files, something they never had to do before. To resolve this, I have to send them screenshots highlighting the option, which is time-consuming and unprofessional.
Additionally, I had a client insist that this option was not available for them and went back and forth twice before I found out that they had their browser zoomed in slightly and the download button was blocked by Dropbox's cookie notice (image attached).
I have been a loyal Dropbox user for many years, but this new addition to the download process is creating a poor experience for my clients and making me appear unprofessional. While I understand Dropbox might benefit from new sign-ups, this practice feels misleading and unethical. Furthermore, the cookie notice issue, though likely unintentional, is creating an even worse experience for your paid business users.
I really hope Dropbox can come to its senses and remove this pop-up box entirely.
A few users I have noticed post about the same issue which has still not been resolved (I hope you all don't mind me tagging you to try to get more support on a single thread and hopefully get this box removed): COLI TAMINOPROD Sterney Johvial
_Joshua wrote:I have been a loyal Dropbox user for many years, but this new addition to the download process is creating a poor experience for my clients and making me appear unprofessional. While I understand Dropbox might benefit from new sign-ups, this practice feels misleading and unethical. Furthermore, the cookie notice issue, though likely unintentional, is creating an even worse experience for your paid business users.
I really hope Dropbox can come to its senses and remove this pop-up box entirely.
The same exact experience our company/team has been having lately, could not sum it up better.
As a result of this, we have:
-more confused clients unable to download the files they want
-more annoyed users having to explain the download process to clients
-need to deal with many spam requests to join our team dropbox
Please fix this, it certainly feels confusing and misleading.- Megan
Dropbox Staff
Hey guys!
Still no update on this. We'll make sure to update the thread if we have any additional news, however there's no estimated ETA at the moment.
Thanks!
Hey Megan , Thanks for your message. What about now? Is there any update? There are so many people having the same issue. It's really frustrating that dropbox isn't listening to customers.
- Walter
Hi _Joshua - thanks for taking the time to share your thoughts on this with us.
I've passed your feedback on to the team and you can let us know if you have anything else to add.
This is pretty greedy on the part of Dropbox - we all sign up and pay good money for Dropbox, and you change the download method that we all have used for years. In no way does this change benefit Drobox's customers. Since you are inserting an add for Dropbox into our communication with clients and others, perhaps Dropbox should pay us for each person that sees this ad?
Hi Walter, back in May you responded with a copy and paste of this exact same response when this same issue was brought up by someone else:
https://www.dropboxforum.com/t5/Create-upload-and-share/Remove-quot-Login-SignUp-quot-Popup-window-from-dropbox-transfer/m-p/767931
Respectfully, I don't feel heard and your response gives me little hope in getting this issue resolved. Is there some other way I can contact the team or provide feedback/suggestions that may give us a better chance?- Megan
Hey _Joshua, thanks for posting here!
At the moment, you can send your suggestions mainly through our Community & our Support too.
When you send us our feedback, or note things you'd like to see us improve, we pass them to our team internally in order for them to review.
Plus, our Community Managers keep an eye out for suggestions from our users.
We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
And trust me, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.
Thank you!
