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Forum Discussion
Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the sli...
Hi cltchrn, thanks for bringing this to our attention.
Is this occurring for all PDF files, or just specific ones on your account?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi cltchrn, thanks for bringing this to our attention.
Is this occurring for all PDF files, or just specific ones on your account?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Now that it’s been a few hours, the problem has returned. It seems to go away as long as I remove the files from “make available offline.”
- Nancy
Hope it’s OK to chime in, cltchrn.
Did this issue surface with the latest Dropbox app update perhaps or have you had it for a while now?
What’s the average size of a file you make offline on the app?
Did you also clear the Dropbox app’s cache before reinstalling?
I was having the same problem. Clearing the cache worked for me, even without reinstalling. I'm a Plus account user on an iPhone SE 2020 with 4 devices, if that matters/helps. -- Edited to say I also had the problem reoccur. It also seems to be connected to setting the file to Make Availble Offline.
zacwDropbox Engineer
Does this happen to all PDF documents, or just certain ones? If you offline one PDF and view another PDF, does the second PDF also suffer the problem? It sounds almost like the file is resetting periodically while you're viewing it, which you're right may be related to offline.
- No, the issue developed prior to the most recent update, but it had only been occurring for about a week. After the update, it still did not go away. The only thing that returned the scrolling, zooming, and search functions to normal was removing them from the “make available offline” option.
