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Forum Discussion

yeetandco's avatar
yeetandco
Explorer | Level 4
6 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there yeetandco,

When you choose the option to "Save to device", the default location is within the Downloads folder on your device. The images you've already saved should be located there.

However, when you choose to "Save to device", you can change the location the images are saved to so they can be found in your camera roll. Can you try the following:

  1. Select the images in Dropbox and choose "Save to device".
  2. Navigate to "Internal storage" (it will either be the first option on the screen or you may need to tap the menu icon in the top left corner to see it).
  3. Choose the folder "DCIM".
  4. Choose the folder "Camera" and save the images within there.

If you run into any issues then please send a screenshot, excluding any personal info, if it's relevant ie. you can't see one of the locations or options mentioned.

Let me know how it goes - Thanks!

yeetandco's avatar
yeetandco
Explorer | Level 4
6 years ago

Hello,

 

Thank you for your reply. This did not solve my problem. I had mentioned in the OP that I tried to download the pictures to specific internal storage folders that already appear in my gallery. While these pictures show up in their file system folders, they do not show up in Gallery. And for the sake of instagram multiple picture uploads, I need them to be seen in Gallery to accomplish that. 

I also have already resynced my Dropbox, reset/cleared Gallery cache and restarted my device. 

Any other tips?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey yeetandco,

      That's strange indeed. :thinking:

      When I tested this out on an android device here, saving the image into the DCIM -> Camera folder resulted in the image showing within the Gallery.

      Can you let me know the OS version of your device? Also, what version of the Dropbox mobile app do you have installed?

      Are you getting any errors when trying to export the photos or does the app show the action is completed?

      Finally, are you seeing the exported images saved within your internal storage and just not within the Gallery, or you're not seeing the images at all there?

      Let me know what you find - Thanks!

      • yeetandco's avatar
        yeetandco
        Explorer | Level 4
        6 years ago

        I have the latest version of both the OS and Dropbox

        No errors, and it does in fact show in the app as complete.

        This is also in fact represented in the phone's file system for each folder I export/save to (DCIM, Instagram, downloads, ect.), but still does not show up in the gallery. 

         

        Daphne 

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