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yeetandco's avatar
yeetandco
Explorer | Level 4
6 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
yeetandco's avatar
yeetandco
Explorer | Level 4

Hello,

 

Thank you for your reply. This did not solve my problem. I had mentioned in the OP that I tried to download the pictures to specific internal storage folders that already appear in my gallery. While these pictures show up in their file system folders, they do not show up in Gallery. And for the sake of instagram multiple picture uploads, I need them to be seen in Gallery to accomplish that. 

I also have already resynced my Dropbox, reset/cleared Gallery cache and restarted my device. 

Any other tips?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey yeetandco,

    That's strange indeed. :thinking:

    When I tested this out on an android device here, saving the image into the DCIM -> Camera folder resulted in the image showing within the Gallery.

    Can you let me know the OS version of your device? Also, what version of the Dropbox mobile app do you have installed?

    Are you getting any errors when trying to export the photos or does the app show the action is completed?

    Finally, are you seeing the exported images saved within your internal storage and just not within the Gallery, or you're not seeing the images at all there?

    Let me know what you find - Thanks!

    • yeetandco's avatar
      yeetandco
      Explorer | Level 4
      6 years ago

      I have the latest version of both the OS and Dropbox

      No errors, and it does in fact show in the app as complete.

      This is also in fact represented in the phone's file system for each folder I export/save to (DCIM, Instagram, downloads, ect.), but still does not show up in the gallery. 

       

      Daphne 

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey yeetandco,

        Since the images are exporting into your mobile's internal storage correctly, then I would suggest contacting the manufacturer of your device via the official Android support page here, for further assistance with this. 

        From what I know there could be a few reasons that this could occur such as the folder the images are exported to being a "nomedia" folder. However the manufacturer of your device will have a much better insight into this and should be able to assist with pinpointing the reason these images don't show in the Gallery.

        Sorry that I can't be of much more help but I hope this can point you in the right direction.

        Keep us posted - Thanks!

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