Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

BenoitD's avatar
BenoitD
New member | Level 1
3 days ago

The Photos page on the website is very slow, why?

Hi everyone, My name is Benoit, and I have been a Dropbox user since 2016. For me, my entire life is in Dropbox, and it is very important for me to have access to your solution. However, I have...
Dropbox Plus
Photos
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 hours ago

Hey BenoitD, thanks for reaching out to us.

It's possible that this has to do with the number of files in your account; do you have lots of them?

Are these photos you manually added to your account or were they automatically added through the Camera Uploads feature?

Also, if you navigate to your files from the "all files" page, does the page load quicker?

Keep me posted.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!