We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Gunsnrosie
6 years agoNew member | Level 2
There was a problem completing this request
I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice.
I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!
- Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread.I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:
- emckayebNew member | Level 2
i am having the same issue today
- HafotyJonesNew member | Level 2
Same issue
- azzlyn2006New member | Level 2
Same Issue here. Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).
- GentryWildNew member | Level 2
same issue! .... was REALLY worried something happened to all my files!
- GhostcrayonNew member | Level 2
Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!
- rochesterNew member | Level 2
Same issue for the last 45 minutes
- AklArtsFestNew member | Level 2
Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.
We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.
- mshappeeNew member | Level 2
I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.
- CbattleNew member | Level 2
Same here!
- KimBHNew member | Level 2
Have any of you tried downloading files and had an error as well? I am thinking Dropbox is having measure issues across the board today...
- aseel98New member | Level 2
I cannot open up a shared folder and the original poster shared it with me? What happened? How can i fix this? I need the files ASAP
- kscanNew member | Level 2
Same problem here! Dropbox needs to get on it!
- ohiostratNew member | Level 2
is the system still down?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!