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Gunsnrosie's avatar
Gunsnrosie
New member | Level 2
6 years ago

There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice. 

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. 
     
    I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:
      • azzlyn2006's avatar
        azzlyn2006
        New member | Level 2

        Same Issue here.  Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).

  • GentryWild's avatar
    GentryWild
    New member | Level 2

    same issue! .... was REALLY worried something happened to all my files! 

  • Ghostcrayon's avatar
    Ghostcrayon
    New member | Level 2

    Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!

    • rochester's avatar
      rochester
      New member | Level 2

      Same issue for the last 45 minutes

       

  • AklArtsFest's avatar
    AklArtsFest
    New member | Level 2

    Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

    We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

     

    • MikeP4's avatar
      MikeP4
      New member | Level 2

      I have the same problem with an urgently needed folder.  

    • Coulson's avatar
      Coulson
      New member | Level 2

      I have the same Problem too

  • mshappee's avatar
    mshappee
    New member | Level 2

    I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.

     

     

    • mshappee's avatar
      mshappee
      New member | Level 2

      I was able to email them with the error message and the fact that others in the community are having the same issue. 

       

  • KimBH's avatar
    KimBH
    New member | Level 2

    Have any of you tried downloading files and had an error as well? I am thinking Dropbox is having measure issues across the board today...

  • aseel98's avatar
    aseel98
    New member | Level 2

    email saying i was granted accesswhat happened when i clicked "view on drop box"the folder isn't showing up even when i click on shared files

     

    I cannot open up a shared folder and the original poster shared it with me? What happened? How can i fix this? I need the files ASAP

     

  • kscan's avatar
    kscan
    New member | Level 2

    Same problem here! Dropbox needs to get on it!

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