We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

thisisnonsense's avatar
thisisnonsense
New member | Level 2
18 days ago

To access a document someone sent, I was sent 10 notifications, why?

I'm sure I'm the only one, but in case I'm not - is anyone else mortified that in order to view a document someone sent me that I had to get spammed from dropbox until I login and update my notifiation preferences?

 

Does *anyone* on the planet like to be notified forever just because they had to access a document? Anyone? Really though. Rude.

  • jackavason's avatar
    jackavason
    Helpful | Level 5

    It seems Dropbox notifications can be excessive, especially if default settings aren’t adjusted. By default, Dropbox often sends alerts for every access, edit, or comment on shared documents, which can lead to notification overload if not managed. This issue may be worsened by active collaboration or glitches in the app that cause duplicate alerts. To avoid this, try updating your notification preferences in Dropbox settings to limit alerts to only critical actions. If the problem persists, reaching out to Dropbox Support could help address any underlying issues or log it as feedback for improvement.
    Replied :https://www.dropboxforum.com/t5/View-download-and-export/To-access-a-document-someone-sent-I-was-sent-10-notifications/td-p/803692

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi thisisnonsense, thanks for posting today.

     

    Could you clarify what notification you're seeing? Is this on a shared link to a file or a folder? 

     

    Generally, it should be a single notification to login to add it to your account, if need be.

     

    Any other info or screenshots (without any private information visible) would be helpful!

    • thisisnonsense's avatar
      thisisnonsense
      New member | Level 2

      Hi! I didn't, and don't want an account. An employee shared a doc I needed to download. I had to create an account to get the document, and I get that - you need to know who had access. 

      But then I started getting emails promoting your product. I had to login to ask you not to spam me. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!