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Alan3000's avatar
Alan3000
Explorer | Level 3
2 years ago

Trouble downloading large files. 'check internet connection' or 'connection interrupted"

I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Alan3000, welcome to our Community! 

 

Are the files you're trying to download sent to you via a shared link, by any chance? Do you happen to have a screenshot of the error you keep receiving? 

 

Have you tried -provided that you have the available space & that you use our desktop app- to add the content directly to your account, and have it sync locally? 

 

Keep me posted!

Alan3000's avatar
Alan3000
Explorer | Level 3
2 years ago

Hey there!

 

I don't have the space in my Dropbox sadly, some of the files I need to download are over 40gb.

 

Any other thoughts?

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Alan3000, can you confirm if the content is part of a shared link? 

     

    Approximately, how many files are there? Have you tried downloading them in batches to see if anything changes? 

    • Alan3000's avatar
      Alan3000
      Explorer | Level 3
      2 years ago

      Here is the link: removed

       

       

      I've tried downloading one at a time but I can't even download the smallest file from this Dropbox link.

       

      Usually I have no problem downloading Dropbox files from which are under about 2gb, anything bigger and it keeps failing.

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Would you mind sending me a screenshot of the error message you get when you try to download some of the content Alan3000? 

         

        Have you also tried an incognito tab on one of your browsers? 

         

        Does this happen when you specifically try to download content from said shared link, or do you notice the same behavior when you try to download content from your account directly? 

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