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trueocean's avatar
trueocean
Explorer | Level 4
5 months ago

Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to

I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are...
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trueocean's avatar
trueocean
Explorer | Level 4
5 months ago

Hi JohnnyDogman. Thank you for the tips! I tried all of them, but unfortunately, none solved the problem.

As for the last one, I can see the comments on Dropbox but not what line in the text they are referring to, which makes it difficult for me to edit the document as I have no idea where I should make the changes suggested in the comments. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for getting back to us trueocean 

 

If you've ensured that this isn't caused by a web browser plugin or extension too, may we reach out via email to have a further look internally? 

  • trueocean's avatar
    trueocean
    Explorer | Level 4
    5 months ago

    Hi Walter. I've tried opening this in a private browsing window, and other similar documents open in preview, so I think the problem is only with this particular file. If we can solve this via email, it would be great. Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Sure thing trueocean - I've just sent you one, so please have a look at your inbox and we'll take it from there. 

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