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Robert46's avatar
Robert46
Helpful | Level 5
3 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing...
Android
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  • Walter's avatar
    Walter
    3 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Robert46, thanks for bringing this to our attention.

 

What is the exact file type you're trying to preview on your device? Is it a doc file or a docx file?

 

Is the error in the Dropbox mobile app, or the Word app (when opening via Dropbox)?

 

This will help me to assist further!

 

 

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