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Forum Discussion
Video download problem - no audio/hissing
I'm trying to download a video that was sent to me. When I preview the video in dropbox the audio plays fine, but when I download the file and play it I just get a loud hissing noise.
- Lusil
Dropbox Staff
Hello Deadtree22, thanks for reaching out to us.
Out of curiosity, have you tried downloading the file from another browser or previewing it using a different local third party app?
Let me know of any updates, cheers!
I never even saw that this was responded to, but I actually was just led back here because I'm having the same problem AGAIN with a completely new video from an altogether different person. I just tried your suggestion of downloading with a different browser, and it had no effect, still just hissing.
- Daphne
Hey Deadtree22!
Could you try using an incognito window instead when downloading to see if there's a difference there?
Also, did you have the chance to try using another app to play the video as Lusil suggested?
