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Forum Discussion

Tessadet's avatar
Tessadet
Helpful | Level 5
5 years ago

Video only downloading partially

Hi there,   I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting o...
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  • Tessadet's avatar
    Tessadet
    5 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

Tessadet's avatar
Tessadet
Helpful | Level 5

Hi! Yes I tried on Edge and incognito - same issue!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for your swift reply, Tessadet. 

 

Could you also try downloading the file after you've:

  • Cleared your browser's cache?
  • Making sure that you're not running any third party browser extensions/plugins?

Keep me posted!

  • Tessadet's avatar
    Tessadet
    Helpful | Level 5
    5 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I'm glad to hear that you were able to resolve your concern, Tessadet.

       

      If anything else comes up, just give us a shout. Cheers!

      • mkleyner's avatar
        mkleyner
        Explorer | Level 3
        4 years ago

        I have the same problem - I want to download a video file (mkv) . The file's size is 15GB and it was sent by my friend (on dropbox). The download completes without any errors. but the size of the received file is ~10GB. I can properly to watch the video.... proportional part of the source video.   I tried this on new DEll laptop with W10. Thanks for your help and advise

         

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