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Forum Discussion

Tessadet's avatar
Tessadet
Helpful | Level 5
5 years ago

Video only downloading partially

Hi there,   I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting o...
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  • Tessadet's avatar
    Tessadet
    5 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Thanks for your swift reply, Tessadet. 

 

Could you also try downloading the file after you've:

  • Cleared your browser's cache?
  • Making sure that you're not running any third party browser extensions/plugins?

Keep me posted!

Tessadet's avatar
Tessadet
Helpful | Level 5
5 years ago

Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I'm glad to hear that you were able to resolve your concern, Tessadet.

     

    If anything else comes up, just give us a shout. Cheers!

    • mkleyner's avatar
      mkleyner
      Explorer | Level 3
      4 years ago

      I have the same problem - I want to download a video file (mkv) . The file's size is 15GB and it was sent by my friend (on dropbox). The download completes without any errors. but the size of the received file is ~10GB. I can properly to watch the video.... proportional part of the source video.   I tried this on new DEll laptop with W10. Thanks for your help and advise

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hey mkleyner, thanks for joining us on this thread. 

         

        Could you try downloading the file from another browser or an incognito window? Maybe that will do the trick.

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