Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆
Forum Discussion
Solved
Video thumbnails not loading for 'available offline' videos on Windows 11
I am running drobox on a newer windows 11 computer and have all my files set to download and be available offline.
In most my video folders thumbnails show for image files but not for video files....
So after further search this appears to be a problem with .mov files (iphone) and not dropbox. The default windows media player doesn't play nice with the .mov files and therefore doesn't generate thumbnails. I followed the solution below and it worked. other options of downloading a more .mov friendly media player and setting it to the default might also work.
https://answers.microsoft.com/en-us/windows/forum/all/why-are-some-mov-files-showing-thumbnails-in-win11/5fb6dbe1-90bc-493c-b984-8b071f11d164
So after further search this appears to be a problem with .mov files (iphone) and not dropbox. The default windows media player doesn't play nice with the .mov files and therefore doesn't generate thumbnails. I followed the solution below and it worked. other options of downloading a more .mov friendly media player and setting it to the default might also work.
https://answers.microsoft.com/en-us/windows/forum/all/why-are-some-mov-files-showing-thumbnails-in-win11/5fb6dbe1-90bc-493c-b984-8b071f11d164
Hannah
Dropbox Staff
Dropbox StaffThanks for reaching out to us, GrumpGrump.
I'm glad you were able to locate and resolve your previews issue.
If you have any questions, or need anything else, please let us know.
