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Forum Discussion

GrumpGrump's avatar
GrumpGrump
New member | Level 2
12 days ago

Video thumbnails not loading for 'available offline' videos on Windows 11

I am running drobox on a newer windows 11 computer and have all my files set to download and be available offline.  In most my video folders thumbnails show for image files but not for video files....
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  • GrumpGrump's avatar
    GrumpGrump
    12 days ago

    So after further search this appears to be a problem with .mov files (iphone) and not dropbox. The default windows media player doesn't play nice with the .mov files and therefore doesn't generate thumbnails. I followed the solution below and it worked. other options of downloading a more .mov friendly media player and setting it to the default might also work. 

     https://answers.microsoft.com/en-us/windows/forum/all/why-are-some-mov-files-showing-thumbnails-in-win11/5fb6dbe1-90bc-493c-b984-8b071f11d164

GrumpGrump's avatar
GrumpGrump
New member | Level 2

So after further search this appears to be a problem with .mov files (iphone) and not dropbox. The default windows media player doesn't play nice with the .mov files and therefore doesn't generate thumbnails. I followed the solution below and it worked. other options of downloading a more .mov friendly media player and setting it to the default might also work. 

 https://answers.microsoft.com/en-us/windows/forum/all/why-are-some-mov-files-showing-thumbnails-in-win11/5fb6dbe1-90bc-493c-b984-8b071f11d164

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
11 days ago

Hi GrumpGrump I am glad to see you got the thumbnails for you .mov files showing once again on your device 🙌. Thanks so much for coming back to the Community to let us know that you resolved your issue and provided steps for people who may run into this issue in the future (it's people like you who keep our Community such a wonderful place 🤗).

By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you’re willing to share, I’d be really interested to learn about your daily use of Dropbox and the features you find most useful 💫.

Who knows, we might even find some cool tips to level up your productivity 💪!

Looking forward to hearing from you,

T 😺(Dropbox Community Manager)

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