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Quickstep22's avatar
Quickstep22
New member | Level 2
2 years ago
Solved

Videos do play but without image on Mac

All my videos play with sound only on my apple computers. On iphone they play correctly, on a Win10 Computer too. But both older (Mac mini) and younger (Mac Book Pro, OS 12.7) Mac play sound only. Ho...
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  • Hannah's avatar
    Hannah
    2 years ago

    Sorry to hear about this, Quickstep22.

     

    Can you let us know where you're having this issue?

     

    Is it on the Dropbox website or the local Dropbox folder on your computer?

     

    If it's the website, can you try a different browser or a private browsing window, to see if that helps?

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about this, Quickstep22.

 

Can you let us know where you're having this issue?

 

Is it on the Dropbox website or the local Dropbox folder on your computer?

 

If it's the website, can you try a different browser or a private browsing window, to see if that helps?

 

Let me know how it goes!

  • Quickstep22's avatar
    Quickstep22
    New member | Level 2
    2 years ago

    Dear Hannah

    I am really surprised - with Google Chrome, videos run without any problems, even in non-private mode. Seems to be a Safari Problem. So I have a workaround - many thanks!!! And happy new year!!! 

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