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Forum Discussion

acpenn's avatar
acpenn
New member | Level 2
6 months ago

"We couldn't open (insert file name here). Wait a bit, then try again"

The subject line captures the error that I am receiving anytime I attempt to open a file stored by DropBox on my PC through the File Explorer. I have tried various media players, VLC, Windows Media P...
desktop
Error Messages
View
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Welcome aboard our Community, acpenn. 

 

Can you also send over a screenshot of the error, so as to have a visual? 

 

Out of curiosity, have you tested this with audio files? They don’t present the same error, correct?

 

Do your video files preview normally on www.dropbox.com?

 

Finally, I’d like to know the syncing status and app version of your Dropbox app. 

 

Keep me in the loop for more info.

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