You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Thijxx
4 months agoHelpful | Level 6
Website Photos view is slow
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
Walter
4 months agoDropbox Staff
Hey Thijxx - thanks for bringing this to our attention.
Can you just clarify if you're noticing this on an incognito or private browsing window with no plugins or extensions running as well?
Also, have you tried another network since you first noticed this?
Let me know more and we'll take it from there.
- Thijxx4 months agoHelpful | Level 6
Yes I run extensions, I block your Adobe trackers and your Qualtrics "Experience Manager" but when I use private browsing, without the blocker, it is just as slow. First page of photo's takes 7 seconds.
When switching to a 5G dongle the performance is the same.
Could you tell me what I should expect in terms of performance? Should the photos page load sub-second or is that not fair?
- Walter4 months agoDropbox Staff
Thanks for the additional information Thijxx
Could you also clarify if this happens only when browsing the Photos page or if it's affecting other folders of yours as well?
- Thijxx4 months agoHelpful | Level 6
Other folders load fine except the photo preview at the top of the page called 'Suggested from your activity'
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!