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Tyto's avatar
Tyto
Helpful | Level 6
11 months ago

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views.

The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images.

 

Others on my team have experienced the exact same issue. The images we are trying to select are in folders saved to our own account.

This issue is making it impossible to efficiently delete/download batches of photos from a folder, any help is appreciated.

 

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  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

  • fossor's avatar
    fossor
    Helpful | Level 6
    11 months ago

    I'm seeing the same thing. I've tried on Chrome and Firefox. I can select several images from one row, but once I try to select anything else, the entire selection is undone.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi everyone, hope you’re all doing great! 

       

      Can any of you send me a screenshot of what you’re seeing exactly on your end? 

       

      I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something. 

       

      Let me know when you’re ready.

      • TN4's avatar
        TN4
        Helpful | Level 5
        11 months ago

        Hi Nancy,

        When you select the first photo of the batch you are looking to do and hold the "shift" button on keyboard like usual, the entire page glitches out when trying to make the end photo one in a different row. I am able to select photos in the same row just fine, but not across multiple.

        Similar issue, when trying to click on a single photo, 7/10 times the page does a similar glitch and scrolls up a few rows, selecting a random photo in the process. 

        Can you please provide an email address to share a screenshot? Would prefer to not share my gallery publicly. 

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