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Thijxx's avatar
Thijxx
Helpful | Level 6
7 months ago

Website Photos view is slow

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
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Charlie Windsor's avatar
Charlie Windsor
Helpful | Level 7
7 months ago

Hi @Megan,  @Thijxx 

Same issue here ... 13k of Photos which are unviewable using the Dropbox website. As already mentioned the Dropbox Website loads the first 50 or so then needs to re-cache or re-index the whole collection again when viewing/scrolling .... Clearing the browser cache makes no difference, the only thing that helps is significantly reducing the number of images stored .... For reference OneDrive and Google Photos Websites work fine with >20k of images, give it a test with some images - its a Dropbox  issue.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey @Charlie Windsor, thanks for the added info! 

 

Do you notice this behavior on multiple browsers too? Also, which is your preferred browser that you use? 

  • Charlie Windsor's avatar
    Charlie Windsor
    Helpful | Level 7
    7 months ago

    Hi @Megan

     

    Yes to multiple browsers and MS Edge and Chrome are my two browsers that I use -  I'm based in the UK. The common denominator for me is the number of files or the number of file changes on a user account that affects Dropbox's  website usability. 

    I've added comparisons with your competitor, not to be awkward but to vindicate my set up, plus to show there could be potential issues with your core product ... I hope the below helps...

    P.s - Note I can open up a snipping tool and take image shots of your website operating very slowly which highlights things are not as they should be 😉

     

    E.g

    • Photos Updating - as we're already discussing.

     

    • Rewind fails on a restore request when there has been a large activity on a particular folder(s) 
      Dropbox fails with an error v OneDrive 180 - 240  approx seconds to restore 1.5tb. (This fault can be replicated).

       

    • When trying to restore deleted data stored in the Dropbox online recycle bin which contains numerous files, it can take minutes for the files & folders to be indexed and displayed.
      Dropbox >120 seconds  v OneDrive < 3 seconds to restore a single file stored with numerous other folders & files located in the recycle bin. Bin contains 380GB of data. (This fault can be replicated).

       

       

       

      

     
     

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