You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Ivymagazines
5 years agoNew member | Level 2
When I upload my images to Dropbox, it COMPLETELY changes the color.
When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter It’s definitely a dropbox issue and does not lie with the files themselves as no other...
gudmormedia
New member | Level 2
Hello,
I am a photographer and use Dropbox to deliver my images. I upload them in JPEG format. I've been extremely frustrated lately, because of my clients downloading the images with a weird desaturated tint. It is very obvious that the image is in different colour. I've asked the client and they download images directly from dropbox (no screenshots).
Megan
2 years agoDropbox Staff
Hi gudmormedia, welcome to our Community!
How do you share your images with your clients? Have you tried downloading them on your end, and if you did were the results the same?
Let me know more, and we'll take it from there!
- gudmormedia2 years agoNew member | Level 2
yes, I have downloaded the images both on my laptop and my phone without no issues. It must be something with a browser and the color space that my client is using.
- Megan2 years agoDropbox Staff
Hi gudmormedia, it's definitely a good sign that it's looking the way it should on your end.
Have they tried using a different browser on their end? Is it possible that it's their monitor, distorting the color?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!