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Forum Discussion

encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
4 months ago

I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play.
Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉)
My Dropbox login email is different to my Google Play account.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there encoreserviceseu - sorry to hear you're having issues with this.

     

    Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at?

     

    Let me know more and we'll take it from there.