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Forum Discussion
When opened document, the message "[Document Name] is not available" appears.
Hello,
I was unable to open a document in Dropbox's file explorer. Microsoft Office displays the error message "[Document Name] is not available." I attempted to update Dropbox and double-check...
I see - thanks for that piece of information Ridwan Musa
In this case, I'd suggest using this method to open your Microsoft files moving forward to avoid getting the errors you first mentioned.
I know it's not much, but I hope this helps to some extent.
Hannah
Dropbox Staff
Dropbox StaffHey Ridwan Musa, thanks for bringing this to our attention.
Are you seeing this behavior only with Microsoft files or also other files that are set to online-only?
And is this a large file in size? Do you see the same if you double-click on really small files?
Keep me posted.
I've only tried to open Microsoft files like Word and Excel so far because they're the only ones in my Dropbox explorer. The same issue occurred with the small file size.
- Hannah
Thanks for the update, Ridwan!
Can you add a different file type, like an image or a video file, as a test, to see what happens with those?
- Other file formats (photo, video, text, and pdf) can be opened. Only Microsoft Office files are inaccessible. In addition, my Dropbox version is v156.4.4908, and my Microsoft Office version is Microsoft Office 2010 (14.0.7116.5000 (32 bits)).
- Walter
Hey Ridwan Musa, sorry to jump in here, but could you provide some additional information?
1) are you opening the file through the Microsoft app or double clicking the file from the file explorer?
2) have you checked the bandwidth settings in the desktop app to see if syncing happens to be kind of slow?
3) after trying to open the file and getting the error, can you check the file in the file explorer and let us know if it still appears online or if it's indeed triggered to sync locally?
4) a screenshot of the exact error you're getting so that we can have a visual too.Thanks!
