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Forum Discussion

Wayne P.1's avatar
Wayne P.1
New member | Level 1
10 years ago

Why can't I download files and folders from Dropbox to my computer?

I am new! this system as presently experienced is worthless ---so it can't be right? Can't download any folder or file unless through email 1)don't you have simple step by step instructions to do...
Download
Sync
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey Korky K. ,

     

    Thanks for reaching out!

     

    The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox. 

     

    There are ways to change the default location of your (browser's) downloads depending on the one you use and you should be able to find more about how to do this using a web search. The option to change this can usually be found in your browser's preferences or advanced settings. 

     

    I hope this helps! 

FishKiwiYak's avatar
FishKiwiYak
New member | Level 2
6 years ago

Same problem. 

 

Really? dropbox? no download option for a file inside of a folder?

 

Only i see and  option to download in the main folder, but if i go inside. No option for download....

 

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey peeps, sorry for the late reply here!
     
    BWilks, if you're still having this issue with Internet Explorer, can you please try clearing the cache in the browser? Also, if this doesn’t help, please try using an incognito window to see if any of the browser extensions are blocking the action.
     
    FishKiwiYak, you can download individual files or a selection of files from the Dropbox website by selecting them (checking the small tick box to the left of the file names). From there you will see the option to Download from the right of the web page. If you’re unable to see this option, please try a different browser or incognito/private window.
     
    Let me know if you’re still experiencing these issues - Cheers!
    • Baboo85's avatar
      Baboo85
      Helpful | Level 5
      5 years ago

      I'm having a similar issue.

       

      I'm trying to download an MP4 file (35MB), it hangs on the download without going further.

      Tried on IE, Firefox and Chrome, and with another PC.

      It starts but it remains at 0%

      I can't install the client here, it's the company pc.


      If I try another file (a GIF for example) it works normally. Even a RAR file of 409MB works (ten times bigger), but not the MP4, so it's not the size of the file but the type.

      I'm downloading it, not opening for viewing.

       

      Do you put some restriction on video files to avoid online streaming or something like that? If so, just zip the file before downloading (like Google Drive and MEGA), even without compression, and let us download it...

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi Baboo85, I'm sorry to hear you're having trouble with this!

         

        There isn't a restriction based upon file type, so can you just clarify for me if you also tried the following steps too to rule out most browser related issues?

        • Use an incognito browser windows to download the file
        • Clear browser cache and try again

        Let me know how it goes!

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