We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

torbachkristensen's avatar
torbachkristensen
Explorer | Level 3
2 years ago

Zip file can not decompress Mac OS X

Hello DB.   I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself re...
Download
Error Messages
Share
Web
torbachkristensen's avatar
torbachkristensen
Explorer | Level 3
I don’t know what browser clients use, but for me it is Safari. Everything is perfect in my dropbox folder and the web interface. It is only the server generated zip files that get corrupted.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi torbachkristensen, how large is the zip file once it is compressed and downloaded?

  • torbachkristensen's avatar
    torbachkristensen
    Explorer | Level 3
    2 years ago
    Different. Between 100 and 400 mb. 20 files max.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there torbachkristensen, sorry to jump in here.

       

      Out of curiosity, could you try another 3rd party app for unzipping/decompressing the zip files you mentioned? 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        2 years ago
        Walter wrote:

        ...

        Out of curiosity, could you try another 3rd party app for unzipping/decompressing the zip files you mentioned? 

        Hi Walter,

        How long will take to your developers to fix this old bug instead of advice to "try 3rd party app for unzipping/decompressing"? 🧐 Yes, it's likely some app can do the trick. It's clear that in some cases (not always) Dropbox makes folders letter cases mismatch. While this isn't typically a issue for systems (like Windows) where paths are not case sensitive, for most other systems (not only Linux and Mac) it can be an issue (like discussed here)! 🤷😡

        Remind to your system developers/designers to fix this.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!