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Forum Discussion

yotimbo's avatar
yotimbo
Helpful | Level 5
5 years ago

39 files stuck syncing for weeks

Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Delete
Desktop
Dropbox Plus
Mac
Sync
  • Fiona's avatar
    Fiona
    5 years ago

    Let's reset the configuration settings of the Dropbox desktop app. 

    Unlink and relink. The system will take some time to re-index your files and sync them all. 

    If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps. 

    Thank you for your patience yotimbo  

GypsyRydr's avatar
GypsyRydr
New member | Level 2
5 years ago

I had the same problem. After troubleshooting it several different ways and not succeeding even after the "fix permissions" method did not work, I uninstalled AVG antivirus.  Quit and restarted Dropbox. All my files got synced and problem solved.

 

Hope this helps.

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