You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

michael_munson's avatar
michael_munson
New member | Level 2
8 months ago

After a Dropbox update on my account, some files are missing

Since the transition to the new Dropbox format last night, I am missing ALL of my files that had been stored (and synced with dropbox) in my "Downloads" folder.     This is a CRITICAL folder I us...
Desktop
dropbox business
Restore
Emilie B.1's avatar
Emilie B.1
Helpful | Level 5

Dropbox 2TB account holder here. I have this exact same issue since I updated Dropbox on Mac yesterday. All downloaded files are now reported missing under the Download folder on Mac. This is highly critical for me too. The Mac app reports that only 198 files could not sync. However, there were thousands of files in my Download folders that covered years of history. Where did they go?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Emilie B.1, have you tried contacting the support team directly for further assistance on this matter?

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