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shai8's avatar
shai8
New member | Level 2
3 months ago

After upgrading to a Dropbox team, I'm unable to edit on 'Excel for the Web' when others are editing

Hi,

Am on the Dropbox Business Plus trial plan and owner of a folder shared with personal Dropboxes. We use an excel spreadsheet on the web/Chrome via dropbox but after updating to this trial plan, am locked out of the excel file on the web when others are editing. I can only enter when no one else is editing but the moment they access the file mid way I am locked out again. I have cleared cache, double checked that I have not locked the file for editing nor the other users too, restarted the laptop. Everyone else seem to access it without issue. Please advise:(

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey @shai8! Thanks for posting this on our Community. 

     

    While having a Microsoft license isn’t necessary when co-authoring files online on your personal Dropbox account, this doesn’t apply for Dropbox teams I’m afraid. 

     

    If you’re on a Dropbox team, you’ll need an enterprise Microsoft account and a license that allows editing in Office Online (for more info, you can check out this Help Center article).

     

    Let me know if you have any other questions, though.

    • shai8's avatar
      shai8
      New member | Level 2

      Hi Nancy, thanks. Even for Excel for Web? Co-authoring for Excel for Web had been fine fow several months whilst I was within other Dropbox teams - only now under this current team.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey shai8! Do you mean that you had previously upgraded your Dropbox account to a team or that you were just sharing files with other team accounts, while you were still on a personal subscription?