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Forum Discussion
All photos from 2010 on are gone
My music disappeared and all photos from 2010 on. Yes I had them on an external backup drive, and all I saw were picture icons with a gray X. Now even those are gone. The names of the photo folders...
I left both external drives and my pc connected overnight and somehow the photo folders are back.
Walter
Dropbox Staff
Dropbox StaffHey xenographicx - sorry to hear about your missing files.
If you made sure that you're looking at the correct Dropbox account, could you please take a look at your homepage, your deleted files page, the backups page and the events page and let us know if you see any signs of your files there?
Let us know what you find!
The homepage has a list of file folders. Some are complete, some say 0 items.I found the music folder, but there are also photos (some) in it. Dropbox has scrambled my files and created endless duplicates of some pictures.
Deleted files page has nada. and where and what is the backups and events page. ?
My goal is to get everything out of dropbox since it has become unweildy and unreliable and then cancel. I've yused this since the late 90s I believe and what was a simple program to manuever has become a literal nightmare.
i hope Amazon has a full copy of the photos...since everything is duplicated everywhere these days.
since so many other individuals seem tobe experiencing the same sort of issue, I'd recommend you look for errors in all this new code and not at user error.
- Mark
Super User II
since so many other individuals seem tobe experiencing the same sort of issue, I'd recommend you look for errors in all this new code and not at user error.
There isnt a Dropbox error.
Dropbox cannot delete files without user doing it.
0 byte files mean they are not downloaded to the machine.
www.dropbox.com/events is the Events page
www.dropbox.com/backups is the backup page.
I left both external drives and my pc connected overnight and somehow the photo folders are back.
- T_theresa_A
Community Manager
Hi xenographicx and welcome to the Dropbox Community! 😊 I'm so glad to hear you've successfully found your files again. 🎉💾
By the way, I'm Theresa, a Community Manager here at Dropbox HQ. 🏢 I'm really interested in learning how people integrate Dropbox into their daily work. If you’re up for it, I’d love to hear how you use Dropbox!✨ You never know, we might have some handy tips or tricks for you. 💡
T 😸 (Dropbox Community Manager)
