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hmafooz's avatar
hmafooz
Explorer | Level 3
2 years ago

Android - can't move rename files - Dropbox freezes

Hi. Just today, from within the Dropbox app, I'm browsing files, and tried to rename a Microsoft docx file. Just to clarify, I didn't open it, I just selected the rename option from the menu next to ...
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Mobile
Organize
  • Hannah's avatar
    Hannah
    2 years ago

    Hey hmafooz, thanks for bringing this to our attention.

     

    Have you tried clearing the app's cache from your settings, to see if that helps?

     

    If not, try uninstalling and reinstalling the app, which should do the trick.

     

    Let me know how it goes!

hmafooz's avatar
hmafooz
Explorer | Level 3
2 years ago
Hi. I delete cache shortly after you replied, that didn't help and the error persisted. I tried again just now and it's seems to have resolved itself. Not sure what fixed it bit it's ok now
Kind regards, Haseeb

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