We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Steve A.13's avatar
Steve A.13
Helpful | Level 7
2 years ago

Can I rewind while paused?

Tens of thousands of files disappeared from my computer after a crash. I don't think it is a virus or ransomware (Defender doesn't report any problems; I hadn't downloaded anything, read email, etc).

 

I noticed Dropbox was reporting the file deletions on the Sync History page, so I paused Dropbox.

 

Now I want to rewind to where I was two hours ago. Can I rewind while Dropbox on my PC is paused? Otherwise, I'd need to resume syncing, wait until Dropbox "syncs" all of the deleted files, and then rewind.

  • You can rewind before that BUT it may cause issues so I'd be tempted to wait until it was sorted first. The files should be stored in the local cache so shouldnt need redownloading again. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    You can rewind before that BUT it may cause issues so I'd be tempted to wait until it was sorted first. The files should be stored in the local cache so shouldnt need redownloading again. 

    • Steve A.13's avatar
      Steve A.13
      Helpful | Level 7

      Interestingly, Dropbox reported that the folder was rewound, but it wasn't. My hunch is that the website told the desktop software to rewind, but since the the desktop software was paused, it nothing happened.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Steve A.13, if you pause syncing, rewind will most likely restore just whatever appears as deleted in your account online.

         

        But if you intend to keep using the Dropbox desktop app, it can't remain paused.

         

        You'll have to unpause it, so the deletions will need to sync anyway.

         

        So, I'll agree with Mark on this one; allow syncing to finish and then rewind everything.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!