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Forum Discussion
Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
Daphne
Dropbox Staff
Dropbox StaffHi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
That worked . Thank You!
- DaphneGlad to hear that LutherH!
Give me a shout here anytime if you have any other questions. 😀
Wishing you a great weekend ahead!Hi Dropbox Support,
I do not have the specific computers anymore and cannot do it from the dropbox app to stop the backup, is there an alternative way?
I have 2 Backup computers. I cannot find the delete also cannot move the item to a folder for deletion later.
Is this the only way?
That article was about how to set up a backup. I don't have any backups set up, but I had mistakenly set one up previously. Now I am over my limit for Basic, so I want to delete the backup that I made in error. From the article, How to Delete Dropbox Backup, it says to click on Sync and Backups tab. That tab does not appear. Only Sync History and Activity tabs appear, so I can't get to the window where you delete the backup.
- Nancy
Hey Confused8.
Had you enabled computer backup at some point (for your Desktop/Documents/Downloads folders) or external drive backup instead?
Feel free to send over a screenshot of the options you see, as well, if you don't mind.
I must have enabled a backup by mistake. That's what got me into trouble.
