We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
4 years ago

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
Desktop
Restore
  • Daphne's avatar
    Daphne
    4 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
WyRwSyK's avatar
WyRwSyK
Explorer | Level 3
2 years ago

I have an old problem with that folder. I had another topic done a few years ago.

 

Now I see Dropbox made Dropbox Backup and I see that Backup 'active'.

 

So I no longer have that device and I've tried to go to Options > Delete

And because that device no longer exist and it's not connected I've selected "I don't have access"

And after that you can click to "Settings"

And redirect to Settings page on Security tab, I don't have that device connected, but I'm still unable to delete that folder.

What can I do to delete that folder?

I've made a copy of folder "Documents" from "My PC (L-34529)" on dropbox root path, and now I can't delete that neither.

 

Regards,

Mihai Paraschiv

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for reaching out to us, WyRwSyK, and for bringing this to our attention.

     

    Can we actually send you an email, so we can look into this in detail?

     

    Let me know!

    • WyRwSyK's avatar
      WyRwSyK
      Explorer | Level 3
      2 years ago

      Yes! Do you need my email or you can see it?

       

       

      Have a nice day!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, we got it!

         

        I just reached out to you, so make sure to get back to me when you get a chance. 

         

        Thanks!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!