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Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
4 years ago

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
Desktop
Restore
  • Daphne's avatar
    Daphne
    4 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
WyRwSyK's avatar
WyRwSyK
Explorer | Level 3

I have an old problem with that folder. I had another topic done a few years ago.

 

Now I see Dropbox made Dropbox Backup and I see that Backup 'active'.

 

So I no longer have that device and I've tried to go to Options > Delete

And because that device no longer exist and it's not connected I've selected "I don't have access"

And after that you can click to "Settings"

And redirect to Settings page on Security tab, I don't have that device connected, but I'm still unable to delete that folder.

What can I do to delete that folder?

I've made a copy of folder "Documents" from "My PC (L-34529)" on dropbox root path, and now I can't delete that neither.

 

Regards,

Mihai Paraschiv

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for reaching out to us, WyRwSyK, and for bringing this to our attention.

 

Can we actually send you an email, so we can look into this in detail?

 

Let me know!

  • WyRwSyK's avatar
    WyRwSyK
    Explorer | Level 3
    2 years ago

    Yes! Do you need my email or you can see it?

     

     

    Have a nice day!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries, we got it!

       

      I just reached out to you, so make sure to get back to me when you get a chance. 

       

      Thanks!

      • LJSB3's avatar
        LJSB3
        Explorer | Level 3
        2 years ago

        I am in the same situation where I cannot remove the backup of a computer that:

        1. I don't have access to anymore
        2. Has been unliked from my account through the security page

        It is causing me issues because this old backup is preventing me from backing up my new laptop.

         

        Could you help me as well?

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