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Forum Discussion
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in.
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in. Had to buy a new computer; on it now but when I login to Dropbox, I don't find my files. I was using...
Installing the app on my new machine might work, but I don't know if the files are even on the site for the app to find. When I searched the site, nothing turns up.
I don't think I have Backup. I never paid for it. I can't even get back into my old machine.
How do I find if I had another account? I had a hard enough time figuring out how to log into this one. It's possible I could have registered under different usernames, but I could have used a number of other possible usernames if I had a different account. The files that are in this account (four of them) were all created and saved on a different computer at my (now deceased) mother's apartment which I don't have anymore.
Jay
Dropbox Staff
Dropbox StaffIf you're not seeing the missing files on the Dropbox site or the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
Dropbox Backup isn't a paid feature, so free users could also use it if need be.
Dropbox accounts are associated with email addresses, so if you have more than one email address, the Dropbox account could be under that email.
