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Forum Discussion
michaelelias
10 days agoNew member | Level 1
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in.
Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in. Had to buy a new computer; on it now but when I login to Dropbox, I don't find my files. I was using...
michaelelias
7 days agoNew member | Level 1
I tried installing the app onto my new computer, but it had no effect. Only the same files were in my account, not the ones I was looking for. Does this mean they were never saved to the cloud? How can Dropbox have an app which only stores things on a PC but not into the cloud?
Mark
7 days agoSuper User II
First question here is do you have enough quota? Dropbox will stop syncing when you are at quota (which it does warn you about). So once you are at quota it will just save locally and not on cloud.
Second question is was Dropbox running? Does www.dropbox.com/events show changes in the timescales you were expecting? If it wasn't running then it obviously cannot sync
Third one...
michaelelias wrote:How can Dropbox have an app which only stores things on a PC but not into the cloud?
It does sync to cloud but only the files inside of the Dropbox folder. It wont/cannot sync from elsewhere. It can also only sync if its running AND has space.
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